Archive for January, 2010

Strive for Perfection

January 23, 2010

This was sent through my work email.  We are required to maintain a 99% accuracy rate, not 99.9%, but these statistics make one think, eh?

If 99.9% is good enough, then…

  • 2 million documents will be lost by the IRS this year.
  • 22,000 checks will be deducted from the wrong bank accounts in the next 60 minutes.
  • 12 babies will be given to the wrong parents each day.
  • 1314 phone calls will be misdirected by telecommunications services every minute.
  • 268,000 defective tires will be shipped this year.
  • 18,322 pieces of mail will be mishandled in the next hour.
  • 291 pacemaker operations will be performed incorrectly this year.
  • 114,500 mismatched pairs of shoes will be shipped this year.
  • 20,000 incorrect drug prescriptions will be written in the next 12 months.
  • 315 entries in the dictionary will be misspelled.
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Frustration

January 21, 2010

Being a remote MT means there’s not a lot of help available when you’re struggling.  I have a particular doc that makes me want to tear my hair out.  Thankfully I don’t get him very often, but when I do, it’s always a long H&P (he’s a hospitalist).  He’s Asian and his accent is thick and his English is constantly out of order or doesn’t even make sense….and it’s MY job to make him look good. lol Even voice recognition hasn’t been able to figure him out yet. I have to re-type much of what VR transcribes. I failed 2 reports on him yesterday…97 on one and 94 on the other (I’m supposed to be at 99).  I listened to the errors with the QA corrections right in front of me and on some of them I wonder how in the world they interpret the nonsensical string of syllables I hear into what they’ve transcribed.

Today I emailed my mentor to find out if there was anything I could do to learn to “hear” him better.  She suggested samples. Well, I use samples every time I get him, so that wasn’t a lot of help.  Maybe I wasn’t very clear in my asking for help…I thought maybe there’s a trick to learning these ESLs.  Dunno…but I am determined to find a way to pass his reports.  Think what I’m going to do is listen to a bunch of his old QA’d reports.  Maybe I’ll be able to pick up a pattern on him or something.

Saddest Reports So Far

January 20, 2010

Yesterday and today I had the saddest reports I’ve done so far.   The patient was a young woman, 4 months pregnant, with premature rupture of membranes.   Last night I transcribed her admission H&P, her husband was with her, the baby was still alive, but the prognosis was grim.

Today, I got her delivery note…the baby had died and she was induced.

Sometimes you just can’t help but get a little emotionally involved…even as the transcriptionist.  =(